A Quality Management System (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organisation’s purpose and strategic direction.
Far too often, an organisation’s QMS is not an accurate reflection of how things are, or should be done but instead are constructed to meet the needs of some form of external certification such as ISO 9001.
Such an approach fails to capture the significant value that a systematic approach to Quality and alignment with certifiable standards can bring.
At Six Pillars Consulting we delight in delivering QMSs which are highly aligned with organisational objectives, add significant business value and encourage active engagement from all Employees.
With our Clients, we are equally likely to develop a new system from first principles as “refurbish” a system in part or whole that is failing to achieve its original objectives. We are also pleased to provide “virtual Quality Manager” support for those organisations unable to justify a full-time role of sufficient competence.
The Six Drivers of Quality Impact model is used to conduct a systematic review of existing QMS arrangements across a range of aspects and produce a basis for improvement and enhanced effectiveness.